Privacy policy

At H&H France, we attach great importance to respecting the privacy of our customers, users of our site and compliance with the legal provisions in force. The purpose of this privacy policy is to share with you in a transparent way our principles of processing and protection of personal data, which we apply in order to offer you the best customer service.

But what is personal data? 

The term "personal data" or "Personal Data" refers to any information that directly or indirectly, alone or jointly, identifies an individual. For example, your name, surname, date of birth, postal address, telephone number, email address or IP address (which corresponds to the identification number of your device connected to an internet network) are considered Personal Data.

When do you collect my personal data?

We collect your personal data fairly, transparently and securely in the following situations:

  • On our website:

When you browse the pages of our website, which may use cookies. (Cookies are files that allow information about your device's browsing on a website to be recorded.) Through our registration forms (creation of your Good Goût account, membership of loyalty programs, subscription to the newsletter), you are required to provide us with information.

When you place an order and after the order has been processed (payment and delivery). When you contact us directly by email via the "Contact Us" section.

 

  • On social networks :

- You share content on social media, including on our Facebook and Instagram pages, by posting: reviews, photos, comments, using the #goodgout or other hashtags we offer.

- When you contact us via the messaging services of these social networks, sharing with us your experience, your customer satisfaction, your questions, a problem encountered with one of our products or delivery.

- When you participate in promotions and competitions, we may ask you to provide us with Personal Data, such as your name, address, email address, date of birth, date of birth, last child or other data necessary for your participation.

This data, collected through our Facebook and Instagram pages as well as on instant messengers, is not shared or reused under any circumstances.

 

  •  Through our partners:

We receive from our partners the data that you have consented to share, as well as the changes that you have notified them in order to update your data in our files. For example, when you sign up for a contest or simply for another brand's newsletter, you may be asked if you want to receive communications from their partners. If you provide your consent by checking the box in question, you will receive some of our communications.

  • By mail:

We also collect the information you provide and your Personal Data when you contact us by post.


What personal data do you collect about me?


H&H France may collect the following data about you:

- Data relating to your identity: title, surname, first name, date of birth, age, postal address, email address, password, telephone number

- Data relating to your children: gender of the child, first name of the child, date of birth of the child, age of the child, allergies of the child, number of children, if you or your spouse are pregnant, estimated date of birth.

- Data relating to the monitoring of our business relationship, in particular your order number, elements relating to the follow-up of your orders, the history of your orders and your exchanges with our customer service, your preferences and interests or information relating to one of our loyalty programmes.

- Content data (reviews, comments, photographs, videos, reviews, comments, etc.).

- Technical data, including your IP address from which you access our site. What is IP address? This is the identification number of your device connected to an internet network.

- Health data about your child(ren), e.g. possible allergies, food intolerances of the child, special diets. We process this information only if you consent to it and if you provide it to us voluntarily.

- Customer experience data: Customer satisfaction, any quality problems encountered.

 

Our Payment Service Provider collects data relating to your means of payment (credit card number), which is necessary for the performance of our contract with you. H&H France has no visibility or access to your bank details.


Who is responsible for the processing of my personal data?

 

H&H France is the data controller of Personal Data, i.e. it will define for what use and how your personal data is used.

H&H France SAS is registered with the Paris Trade and Companies Register under number 612 030 767 and its registered office is located at 105 rue Anatole France - 92300 Levallois-Perret.Site internet: https://www.biostime-nosmarques.com

Email address of the person responsible for data processing: biostime-nosmarques@hh.global


Why does H&H France collect my personal data?

At H&H France, we have made customer experience and satisfaction a priority. We use your data that we collect to develop or improve our recipes for you and your children, to improve and personalize your experiences in your interactions with us, and to process your orders, advertise and improve our website.

We use your Personal Data for the following purposes:

 

  • Managing our contractual obligations to our customers:

For example, orders, types of delivery, invoicing, after-sales service, order tracking information, customer accounting, are strictly necessary for the proper performance of the contract between you and us, in order to enable us to comply with our legal obligations. The Payment Service Provider needs to collect payment data, as it is necessary for the performance of the contract with you and compliance with applicable law (such as anti-money laundering rules). Without this collection you cannot order on our website.

 

  • For the legitimate interest of our business:

We process this data because of our legitimate interest in improving our service and our Customers' experience and ensuring impeccable product quality.

Statistical analysis: we use your Personal Data to carry out analyses in order to improve our offer, our customer service;

To ensure product quality, by contacting you for your opinion and comments on our recipes or in the event of a quality problem encountered; Profiling based on your interactions on the website and on social networks, your order history, your account data;

- Technical operations such as the standardization of postal addresses. For example, when we notice or you report an error in your delivery address, we may have to make the changes;

- The management of product reviews;

- In the event of a complaint or dispute.

 

  • Managing your consent:

Commercial prospecting via email. If you give your consent to these communications, we may use your Personal Data and Other Data to inform you of H&H France news, products, promotions and services that may be of interest to you.


We use Personal Data and Other Data to facilitate our advertising and marketing campaigns, to provide you with targeted information about products and services that we think may be of interest to you.


Given that you have given us your consent, we may send you promotional messages, marketing offers, advertisements and other information that may be of interest to you based on your preferences and advertisements on social networks through Social Media Platforms (Facebook, Instagram). This includes contests and other promotional activities. You will always have the option to ask us not to send you promotional information.


In your customer account, you have the option to give your consent for email and/or SMS communications from our partners. The partner is Klaviyo.


Management of the loyalty program: We use and store your personal information in order to update our customer files and offer you adapted and personalized recipes. We offer you the opportunity to join our loyalty programs to receive good deals.


What are my rights over my personal data?

 

  • Right to be informed:

You have the right to receive clear, transparent and easily understandable information about how we use your information and your rights. For this reason, we inform you about this in this policy.


  • Right of access:

You have the right to obtain all the information concerning you held by H&H France. To access the information we hold about you, simply contact us at biostime-nosmarques@hh.global.

 

  • Right to rectification:

You have the right to request correction of inaccurate or incomplete personal information that you are unable to update yourself from the Website. For example, a shipping address that has changed as a result of a move or an input error during an account creation. To do so, contact the person responsible for the processing at biostime-nosmarques@hh.global.

 

  • Right to object:

The right to object is exercised either at the time of collection of information or afterwards, by contacting the data controller. This right to object is divided into three possibilities:The right for any person to object, for legitimate reasons, to be included in a file. The right for any person to object, on legitimate grounds, to processing based on the legitimate interest of H&H France.


In terms of commercial prospecting, any person may object at any time to their data being disseminated, transmitted or stored. This right can be exercised without having to justify a legitimate reason.

 

  • Right to restriction of processing:

This is the right to suspend processing for the time it takes to verify the data (to verify the accuracy of personal data, to verify whether the legitimate reasons given by the person prevail over those of the data controller in the case of a request for opposition, etc.).

 

  • Right to portability:

You can have their personal data transmitted in a structured and transferable format, to yourself or directly to another service provider, where technically feasible.

 

  • Right to withdraw consent:

If you have given your consent to any of our processing activities (i.e. we rely on consent as the legal basis for processing your information), you have the right to withdraw that consent at any time. To do so, simply contact us at: biostime-nosmarques@hh.global.

However, withdrawing consent will not make it illegal to use your personal information while consent was manifest.

 

  • Right to erasure of your data:

In general, we retain your Personal Data for as long as necessary to perform the contract between you and us and to comply with our legal obligations. If you no longer want us to use your data, you can ask us to delete your Personal Data and delete your account.

 

Please note that if you request erasure of your Personal Data:

- We may retain some of your Personal Data to the extent that it serves our legitimate business interests, such as detecting and preventing fraud and improving security.

- We may retain your Personal Data in order to comply with our legal obligations. Indeed, H&H France may keep some of your data for tax and judicial reporting and audit purposes.

 

How can I exercise my rights?

 

I no longer want to receive your commercial offers by email:

If you wish to unsubscribe, an unsubscribe link is provided at the bottom of each email sent.

Proof of identity is not required for the use of your right to object to receive commercial offers or advertising.

Please note that for technical and processing reasons, the sending of our offers is not immediate. There may be a change delay in order to register and process your request. In case of difficulties, you can write by post to H&H France - 105 rue Anatole France - 92300 Levallois-Perret or by email to biostime-nosmarques@hh.global specifying your contact details and the email address concerned.

I want to access or rectify my data stored by H&H France:


All you have to do is make a request for access to your data by electronic mail or by post, with the presentation of your identity document. Without this document, we will be unable to disclose or modify them to you.

To exercise your rights of access and rectification, write to H&H France - 105 rue Anatole France - 92300 Levallois-Perret or by email to biostime-nosmarques@hh.global.

A response will then be sent to you within 1 month of receipt of the request.


How do I delete my account on https://www.biostime-nosmarques.com ?


You can send an email to biostime-nosmarques@hh.global with the subject "I want to delete my account associated with the email address (your account address)".

If the email address of the account to be deleted matches the email address you are writing to, it is not necessary to provide us with an identity document. Otherwise, the provision of an identity document, electronically or by post, is required.


How do I object to treatment?

 

You can exercise your right to object provided that there is a legitimate reason and that you provide an identity document electronically or by post.

Some information about you cannot, for legal or contractual reasons, be altered or deleted from our databases.

H&H France will also be able to demonstrate, where appropriate, that there are compelling legitimate grounds for continuing the processing that override the rights and freedoms of the data subject. You can exercise your rights of opposition by writing to H&H France - 105 rue Anatole France - 92300 Levallois-Perret or by email to biostime-nosmarques@hh.global.

A response will then be sent to you within 1 month of receipt of the request.


What happens to my data?


Data retention:

H&H France will retain your Personal Data for as long as you have an Account or as long as it deems necessary to provide you with our services.

We may also retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our contracts.


Browsing safety:

As soon as you enter your data on https://www.biostime-nosmarques.com, the pages are secure and encrypted. You can check this by looking at the address of the page: a padlock appeared before or after biostime-nosmarques (depending on your browser).


Storage Security:

H&H France is committed to taking all precautions to preserve the security of your data. To this end, the company has put in place all the necessary measures to secure its IT systems. Your personal data is stored on secure servers, accessible to a limited number of people with specific access rights to these systems.


Data transmission:


  1. Our subcontractors:

As part of our activity, we are required to call on subcontractors, to whom we transmit your data for the performance of the missions entrusted to them: Our technical subcontractors (hosting, IT supervision, etc.)


In connection with the management of social networks and targeted advertising, in particular in connection with the companies Facebook and Google, data about you may be transferred to the United States.

Our logistics subcontractors (order preparation, transport, etc.).


These providers will have limited access to your Personal Data in order to perform these tasks on our behalf, and are contractually obligated to protect and use it only for the purposes for which it was disclosed and in accordance with this Privacy Policy.


H&H France remains responsible for the processing carried out on your data and we ensure that the use of your information is compliant and the security standards used.



  1. Our partner companies:

That is to say, all competent administrative or judicial authorities. This data may be communicated to any administrative or judicial authority that requests it.


  1. Transfer outside the EU:

In connection with the management of social networks and targeted advertising, in particular in connection with the companies Facebook and Google, data about you may be transferred to the United States.


Did you make it to the end of the reading but you didn't remember everything? Don't panic, we answer all your questions at the following address: biostime-nosmarques@hh.global.

 

COOKIE POLICY

 

What is a cookie?


Many websites use cookies, the main purpose being to improve your user experience. A cookie is a piece of information placed on your hard drive by the server of the site you are visiting. This information is sometimes stored on your device in a simple text file that a server accesses to read and save information. A website can only read and write the cookies that belong to it.

Why do we use cookies?


When browsing the site, cookies make it possible to "recognize" your browser, for the duration of your visit ("session cookie") or during several visits ("persistent cookie"). Cookies can have several roles and are used on our site:

- for technical reasons (session identification, memorization of preferences, shopping cart, etc.) in order, for example, to adapt the presentation of the site to the configuration of your terminal.

- for the purposes of statistical analysis and traffic management allowing us, for example, to improve the ergonomics of the site and the interest of our services.

- to provide you with commercial offers related or not to your interests on our site or third-party sites.

 

Third-party cookies:


Depending on the choices you may have made regarding cookies, cookies are issued/read by third parties (advertising providers, communication agencies, audience measurement companies, etc.) when you browse our site.


Cookies allow these companies, during the period of validity of these cookies, to determine, with a view to sending them to you, the advertising content likely to correspond to your interests thanks to the knowledge of your browsing on our site. The use of cookies by these companies is governed by their own privacy policies.


Third-party cookies issued on the goodgout.fr website may be reused to send you advertising content from other brands of the H&H Group.


Targeted advertising with Google:


H&H France uses Google remarketing lists to show ads to people who have already visited our website https://www.biostime-nosmarques.com .


If you do not wish to benefit from this service, you can opt out of this Google advertising service by following the instructions described in the "About Google Ads" page. Among other things, it explains how to opt out of interest-based advertising served by Google and its participating companies.


Social networks:


In order to give you the opportunity to share content or give your opinion on our products or services, we may have to integrate elements (buttons, plug-ins, etc.) related to social networks into our site.


These elements allow social networks to track your browsing, provided that you are connected to the social network on your browser (even if the "share" button has not been used, for example).


The terms of use of the information related to these elements are defined by the social network of which you are a member, we have no control over the actions carried out. We invite you to consult the privacy policies of these social networks in order to learn about the use made of the data collected during your browsing and the means of configuring the confidentiality of your accounts.

 

Les cookies « Flash » © :

 

"Adobe Flash Player" ™ is a widely used computer solution for the creation of interactive multimedia content. It also uses small files to store information, but the technology used is different from that used for cookies. The management of your privacy choices should be managed in a specific way. You can manage Flash content related to your browsing via the Adobe Flash Player manager:

http://www.adobe.com/support/documentation/fr/flashplayer/help/settings_manager07.html

If the use of your device is shared by several people:


As cookies are linked to the terminal and the browser, we cannot be sure of the identity of the person browsing this terminal. It is therefore possible that the services and advertisements that will be offered to you on this terminal only partially correspond to your use (the browsing/preferences of other users of the terminal may be taken into account).


The confidentiality of your device is the result of your choices, both in its use (people with access) and in its settings (in particular with regard to cookies).*


Your choices regarding the use of cookies:


At any given time, several options are possible to manage cookies and are specified below. The settings you may make may have an impact on your internet browsing and on the operation of certain services requiring the use of cookies. As such, we decline all responsibility for the consequences related to the degraded functioning of our services, resulting from the impossibility of saving or consulting a cookie on your device.


Web browser:


Through the settings of your browser, you can carry out a number of actions allowing you to administer cookies in order to accept or refuse their use, either globally or more precisely, at any time.


As the configuration elements are specific to each browser, we suggest that you follow the link corresponding to your browser to find out more:


To manage cookies on Google Chrome:

https://support.google.com/chrome/answer/95647?hl=fr

To manage cookies on Internet Explorer:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
To manage cookies on Mozilla Firefox:

 https://support.mozilla.org/fr/kb/effacer-les-cookies-pour-supprimer-les-information

To manage cookies on Safari:

https://support.apple.com/fr-fr/HT201265



For other devices (smartphones, tablets, connected objects), we invite you to consult the help menu of your browser.


Interprofessional platforms and other tools:


Some interprofessional platforms allow the online management of cookies. For example, the YourOnlineChoices website, which is offered by many digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau (IAB) France.

You may, for companies registered on this platform, choose to enable or disable the use of cookies to offer you advertisements that correspond to your interests:

http://www.youronlinechoices.com/fr/controler-ses-cookies/

 This action does not prevent the display of advertisements on the sites you visit, it allows (for registered companies) to prevent the collection and use of data for the purpose of doing so Match your interests.


In addition to the solutions mentioned above, there are tools (in the form of plug-ins or add-ons for the browser), developed by third-party companies, to control the collection and use of cookies.


Additional information on cookies:


For more information on cookies, you can visit the website of the Commission Nationale de l'Informatique et des Libertés (CNIL).


Tags help us improve your online experience. They help monitor the website and improve the user experience through insights and analytics. They collect information on how the website is used such as the pages visited, the time spent on the site, the purchase path as well as the advertising tools used to access the site. These tags are provided by Google Analytics, which will receive the information collected without being able to identify you personally.