Eshop order

Distance selling legislation gives you the right to change your mind within 14 days of receiving your goods. When you exercise your right of withdrawal, we will refund your entire order (if you paid shipping costs, they will also be refunded), but you will be responsible for the return shipping costs.

To exercise your right of withdrawal, you must notify us by sending us an email to biostime-nosmarques@hh.global and returning a completed withdrawal form. A standard template is available here.

The General Data Protection Regulation (GDPR) is a European regulatory text which governs the processing of personal data (collection and use).
In a nutshell, we have a duty to explain to you what we do with your personal data (and we tell you everything here), and you have the right to modify or delete this data upon simple request to the email address
biostime-nosmarques@hh.global

For more details, click here!

Distance selling legislation gives you the right to change your mind within 14 days of receiving your goods. When you exercise your right of withdrawal, we will refund your entire order (if you paid shipping costs, they will also be refunded), but you will be responsible for the return shipping costs.

To exercise your right of withdrawal, you must notify us by sending us an email to biostime-nosmarques@hh.global and returning a completed withdrawal form. A standard template is available here.

We will refund you within 14 days of receiving the goods.

Yes, of course! When you first log in to the website https://www.biostime-nosmarques.com, a banner asking you to accept cookies will appear at the bottom of your screen. It also allows you to learn more about cookie management and provides a link to our Legal Notices & Personal Data Protection page. On this page, you will find a second banner allowing you to refuse cookies. You can also go directly to the Legal Notices page to refuse cookies.

We collect data to be able to process your orders, but also to know you better and therefore communicate with you better.

Please note, you have the right to modify or delete this data by simply sending a request to the email address biostime-nosmarques@hh.global.
For more details, click here!

You can have your data modified or deleted by simply sending a request to the email address biostime-nosmarques@hh.global
To understand everything about the use of your personal data and the GDPR, click here!

If upon opening the package you discover a damaged product (leaking or crushed product for example), we ask you first of all to accept our sincere apologies, and to take photos then go through the contact form so that we can process your complaint as quickly as possible.
Your packages are prepared by hand and we do our best to find the right balance between a sufficient level of packaging to avoid breakage but optimized to limit our impact on the environment. Please note that all our packaging is recyclable and some are made from recycled materials :)

In case of a damaged package (already opened, torn, etc.), we recommend taking photos and refusing delivery, stating the reason for refusal on the carrier's delivery note.

Also, immediately send us an email at biostime-nosmarques@hh.global to inform us of the refusal or the damaged package.

If possible, we also advise sending a registered letter to the carrier within 3 days to report the issue, which will help us speed up the dispute resolution process.

Didn't receive your package within the expected delivery time? Have you already checked the status of your package in the tracking email that was sent to you when your package was picked up by the carrier? You can contact us at biostime-nosmarques@hh.global and we will get back to you as soon as possible!

Delivery times depend on the delivery method chosen (GLS Relay, GLS or Chronopost) and the destination.

By GLS Relay: 2 to 5 working days for orders placed Monday to Thursday, up to 5 working days for those placed from Friday.
By GLS: 2 to 3 working days for any order placed before 12 p.m. from Monday to Friday for France, and 3 to 5 working days for abroad.
By Chronopost: Delivery within 1 business day for all orders placed before 12 p.m. Monday to Friday, with delivery before 1 p.m. the following day. Orders placed between 12 p.m. Friday and 12 p.m. Monday will be delivered the following Tuesday.

We offer 3 delivery options, with a minimum basket of €19 for all orders.

Delivery costs:

• GLS Relais: €3.50 (free delivery from €39)


• GLS Home: €6 (free delivery from €75)
• Chronopost: €12 (free delivery from €110)

• By GLS Relay : orders placed from Monday to Thursday are generally delivered within 2 to 5 working days , while those placed from Friday can take up to 5 working days.
• By GLS : for orders placed before 12 p.m. Monday to Friday in France, delivery is generally between 2 and 3 working days.
• By Chronopost : any order placed before 12 p.m. from Monday to Friday will be delivered within 1 working day , with an expected arrival before 1 p.m. the following day. Orders placed between Friday 12 p.m. and Monday 12 p.m. will be delivered the following Tuesday.

For international deliveries , please note that we only offer GLS home delivery . Delivery costs for international GLS deliveries are €10, with an estimated delivery time of 3 to 5 working days.

Delivery is available in the following countries: Metropolitan France, Corsica, Monaco, Germany, Netherlands, Belgium, Luxembourg, Italy, Portugal, Spain, Denmark, Austria.

The subscription is only available in Metropolitan France via GLS home delivery.

.

YES !
Since the beginning of 2021 we have finally been delivering to our Belgian and Luxembourg neighbors :)
Please note that the subscription is not yet available outside mainland France (one thing at a time...)

For international deliveries, please note that we only offer GLS home delivery. Shipping fees for international shipments via GLS are €10, with an estimated delivery time of 3 to 5 business days.

For those living near the border, you can choose GLS Relay delivery in France for €3.50, with free delivery on orders over €39 (after discount).

Delivery is available to the following countries:

Metropolitan France, Corsica, Monaco, Germany,
Netherlands, Belgium, Luxembourg, Italy, Portugal, Spain, Denmark, Austria.

Once your order has been shipped and picked up by the carrier, you will receive an email with a tracking link to update you on the delivery progress. You can also check the status of your order in the My Account section.

Didn't receive this email? Remember to check your spam folder or the "Promotions" tab if you use Gmail, and add us to your inbox to prevent this from happening again.

Your packages are prepared by hand and we do our best to find the right balance between a sufficient level of packaging to avoid breakage but optimized to limit our impact on the environment. Some products are heavy (milk for example), others are fragile (bags of biscuits or cereals for example), it's a real Tetris task for our packers :)

Please note that all our packaging is recyclable (even our tape is kraft!) and some are made from recycled materials :)
To wedge boxes or products directly, we use kraft cardboard.

In most cases, unfortunately not! Our orders are processed on a rolling basis to deliver to you as quickly as possible, so once placed, the order cannot be changed.
However, sometimes the stars align: you realize your mistake very quickly after placing your order, you wrote to us right away at biostime-nosmarques@hh.global during office hours, our warehouse has accumulated a little delay so has not yet processed your order: in these rare cases, we manage to modify your order. In short, it's a case-by-case basis, but we can't guarantee anything!

If you are not satisfied with your order for any reason, you can exercise your right of withdrawal up to 14 days after receiving your package.
To do this, send us an email to the following address biostime-nosmarques@hh.global indicating your first and last name, order number and reason for return so that we can send you a pre-paid shipping voucher.

The most likely scenario: the confirmation email ended up in your spam folder. To find out, you can search your emails by typing the following email address: biostime-nosmarques@hh.global
To prevent this from happening again, simply add the sender address biostime-nosmarques@hh.global to your address book.

If you're using Gmail, the confirmation email may have landed in the "Promotions" tab. If you find the confirmation email in this tab, move it to the "Primary" tab. Gmail will then display a small dialog box allowing you to confirm your subscription.

If the problem is not resolved, please do not hesitate to notify us at: biostime-nosmarques@hh.global so that we can resolve the issue together.

Don't panic!
Simply use the "I forgot my password" link next to the "password" field and an email will be sent to you to reset your password. Easy ;)

When logging into this new site, you must reset your password.

Please note that the password reset message may end up in your spam folder.